The first aspect to be considered is to relate the architecture of a given reality with its conceptual engineering. Conceptual engineering defines a problem’s architecture. To do so it is necessary to structure the ontology of that reality.
Redesigning the automation of a process implies restructuring its functionality in terms of effectiveness.
Effectiveness = Efficiency*Efficacy*Automation
The concept of effectiveness was discovered at the beginning of the seventies.
The first approach to effectiveness was adding efficiency plus efficacy to achieve the best possible result.
It was an empirical solution developing work processes optimizing the efficiency of the systems and the efficacy of humans.
In those times people were trained to develop the necessary skills to manage the working processes.
The results of this theory were inconsistent. “Change resistance” was the natural explanation for inadequate results.
The research of effectiveness, considered as a complex system, showed that its components should not be added, but integrated. Integration means conjunction. Conjunction, in mathematical terms, means multiplication.
This was the first approach to ontological analysis of working processes, integrating its three components, considered in those times as variables, which at the end were defined as the functions of a concept.
Analyzing a working process from an ontological point of view implies recognizing a different reality of workflow. It is much more flexible and offers much more possibilities than the empirical addition of efficacy + efficiency.
NOTE: The Unicist Research Institute was the pioneer in using the unicist logical approach in complexity science research and became a private global decentralized leading research organization in the field of human adaptive systems. It has an academic arm and a business arm.